How can we help you today?

Below are links to all kinds of car rental info you might need. Whether you’re a busy business type or a person in desperate need of wheels, we hope you find what you’re looking for here at Aerodrive Car Rental Help.

How to contact us?

When you need help, sometimes it’s just easier to talk. You can call our friendly Customer Service Team on 0800 237 637 (+64 9666 5113 international) or come say Hi in person at an Aerodrive Car Rental location near you.

Are there any hidden costs?

There are no additional fees, apart from our standard admin fees, mentioned in our Terms & Conditions.

Can I drive off road or on the beach?

You are prohibited to drive our vehicles off road or on the beach. Please refer to our Terms and Conditions. A minimum penalty of $2500 may apply.

Can I drive on a foreign driving licence?

We accept full valid driver’s licences from most countries, as long as your overseas licence is in English or you have government approved translation/International Permit.

Can I drop my car off after hours?

Our depots have a key drop box to allow you to return your car after business hours. However, please be aware that the complimentary shuttle won’t be running outside opening hours. You will need to make your own way to the terminal building.

The branches in Australia have a concierge which can assist when returning your car at specific times.

Please check the LOCATIONS page for specific instructions per branch.

Can I extend my rental?

 A minimum of 24 hours is required for extensions to your contract. Due to limited availability in high season, we cannot guarantee any extension, but we will endeavour to accommodate your request.

Can I hire a car without a credit card?

If you do not have a credit card, you are still able to hire a car using your Debit Card, however you will need to reduce your excess liability to minimum by purchasing our Collision Damage Waiver package.

For more information, on this package please see “What is CDW”.

Can I make changes to my booking?

You can make changes to your booking at any time, at no additional cost by calling us, or through the manage my booking (only for cancellations) function on the website.

Can I smoke in the vehicle?

For the comfort of all our customers we request that you DO NOT SMOKE in our vehicles.

Should the car smell of smoke upon return, a valet charge of up to $250 plus GST will be charged.

Can I take my rental on the ferry?

Yes, you can take any of our vehicles across the Cook Strait using the two major ferry companies, Bluebridge and Interislander.

Do I pay a deposit ?

Full payment will only be deducted on the day you collect the vehicle. For online bookings, this feature will be available soon.

How can I pay for my rental?

Payment is made when you collect your vehicle. We accept Visa and MasterCard. We can also send payment links to pre-pay your booking, just let us know.

A copy of the contract will be provided upon completion of the paperwork, and will include the payment method which can be used as an invoice for tax purposes.

How do I collect my vehicle?

Aerodrive Car Rental offers free premium shuttle buses, which will collect you from either the International or Domestic arrivals terminal. In order to receive this free service, simply call our dispatch on your arrival (Late pick-ups are only up to 30 minutes before closing per branch) :

Auckland – Please call (+64)98694666 or dial 16 using the free phone inside the terminal building. For after-hours pick up (9pm onwards), call (+64)92572724. Domestic arrivals: Free phone is at the Jetstar counter. Exit through door #7 or #8 and wait outside on the first lane.
International arrivals: Free phone is at the iSite (Information Center). Exit through door #11.Operating hours: 6:00 am-9:30 pm Mon-Sun
Visit our Auckland Airport location page for more details.

Christchurch – On arrival to Christchurch Airport, please make your way past the international arrivals hall and our rental car kiosk is located opposite door number 8 near Vodafone. If your flight is delayed or cancelled, please let our local team know by calling +64 3 666 0026. Our counter will be staffed until the last flight is cleared for the day. You can also ask any of the airport staff if you need assistance to get there.

Queenstown – Please call 037774110 or dial 804 using the free phone at the car rental area. Look for the sign “Way Out” to exit and turn RIGHT going to “Passenger Pick-up” zone near the taxi stand.Operating hours: 8:00 am – 6:00 pm Mon-Sun. (Shuttle service and pick up time is from 8:00 am until 5:30 pm only). Visit our Queenstown airport location page for more details.

Wellington – Please call us on 027 648 7307, 04 555 0523 or 0800 237637 for your shuttle pick-up. Exit the terminal through the ground floor main doors and turning right, walk along the path for about 100 meters. You will see a sign that reads PRE CHARTERED TAXIS & SHUTTLES. Please wait for our shuttle which will be there within 10 minutes.

Sydney – Address: Park on King, 338 King Street, Mascot New South Wales 2020
Contact number: (+61) 499 033 473 or 1300 237637

(Shuttle service and pick-up time is from 7:00 am to 8:30 pm only)

    • Domestic Flights
      • Domestic (Terminal 2): Turn left out of the terminal and wait at the road bend, Bay #5 for shuttle pick-up.
      • Domestic (Terminal 3): Turn right out of the terminal and meet at the road, Bay #5 bend for shuttle pick-up.
    •  International Flights 
      • International (Terminal 1): Turn right after coming out of the Arrivals terminal and wait at Bay #22 opposite the Rydges Hotel at the MINI BUS WAITING AREA.

Visit our Sydney airport location page for more details.

Gold Coast – For a free airport pick-up: Please call +61 756585522+61 457663564 or 1300 237637. Proceed to the departures Check-in end of the airport. Then follow the signs to the bus and shuttle pick-up point and look out for a white EZYPARKING shuttle van. Our driver will pick you up within 5-10 minutes.
(Shuttle service and pick-up time is from 7:00 am to 5:30 pm only)
Visit our Gold Coast Airport location page for more details.

Melbourne – Please call us on (+61) 434 576811  or (+61) 1300 237637  to arrange a shuttle bus and you will be directed to your closest pick-up point to transfer you straight to our depot. All buses are able to stop in the authorised drop-off points located at the:

  • Front of the T2 International Terminal, Lane 2, ground level at Zone E (also opposite the Park Royal).
  • Access to T4 (Jetstar, Tiger, and Rex), T3 Domestic Terminal (Virgin Australia), T2 International Terminal and T1 Domestic Terminal (Qantas) is via pedestrian crossings at each end of Zone E.

It is a short 5-minute walk to all terminals from our central location on the airport forecourt. An orange Ace Airport Parking van will be there within 15 minutes.

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Are there limitations to the Shuttle Service?

    1. Pick-ups for large groups (8+ passengers)
    When collecting a vehicle at our depot, our shuttle service provider can only accommodate the driver(s) who will be needing to sign the rental documents. For this reason, we request for the remaining passengers to wait at the airport.
    2. Pick-ups with infants (12 months and below)
    Our buses are not licensed to transport babies to the depot. Hence, we suggest one parent/partner (if both parents/partners are travelling) to stay with the infant at the airport while the other goes with the shuttle to come and collect the vehicle with a baby seat.
    3. Shuttle operation hours.
    Our vans can only pick-up only until 30 minutes before the branch closes. Please see the LOCATION page for each branch.
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How do I pay infringement fees or tickets?

We do not pay infringement fees or tickets on behalf of the customer. The renter has to pay it direct to the issuing authorities. We can provide advice how to pay depending on which issuing authority.

NZ Police speed camera –  An Infringement notice is sent to the owner of the vehicle (Aerodrive), then our Infringement Admin shall determine the renter who used the car to transfer liability. A notice shall be sent via email with payment instructions. Settlement will be the renter’s responsibility.

NZ Police (driver stopped by police) – The police will hand over infringement notice direct to the driver. It is the renter’s responsibility to comply and pay the infringement.

Parking Tickets – Tickets are placed on the windshield of the car. We only receive reminder letter if the renter fails to settle within 28 days.

 

Please note: An administrative fee of $35 will be charged for unpaid infringement notices that we receive.

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How do I pay tolls?

We manage toll payments and these are linked to your rental agreement. The payment will be taken using your credit card details on file.

What happens if the car breaks down?

We are very confident of the quality of our vehicles and the how they are maintained, however in such an event please contact the Automobile Association on 0800 734 543.

Please note this policy is FREE for MECHANICAL breakdowns only. All other call outs will be subject to the relevant AA charges.

What if I have an accident?

In the unfortunate event of an accident in your rental vehicle, we will ask that you do not admit liability in any circumstance.

Please always fill out the Incident report form in the Document wallet (orange pamphlet) provided when you picked up the car.

This form will prompt you to ask the correct questions in order to make a claim on your behalf. All accidents must be reported to an Aerodrive Car Rental office the day it happens, as well as complete a claims forms with one of our representatives.

We do not guarantee to replace the vehicle if you are liable for the accident.

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What if I’m late returning the car?

Each customer receives a one hour grace period on their booking, however, an extra day is charged if the car is returned after.

What is CDW?

CDW stands for Collision Damage Waiver (full cover). It’s optional coverage that allows you to reduce your liability. It covers you for any damage to the panel of the vehicle as well as glass protection (stone chips, cracks).  The following is the standard liability for our vehicles:

  • NZ$2500 for small, medium vehicles;
  • NZ$3500 for large SUV and people movers (8 seaters); and
  • NZ $4500 for luxury SUVs

(Deductible regardless of fault)

Also available:
Tyre Damage Waiver (TW)
Tyre & Glass Damage Waiver (TGW)

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What is included in my rate?

All our standard rates include:

  • Unlimited kilometers
  • Standard liability excess (Additional options available)
  • Goods and Service Tax (GST) at 15%
  • 24/7 AA Roadside Assistance

What is the cancellation policy?

We offer free cancellations on all bookings cancelled 48 hours or more prior to collection, however, if the booking is cancelled on the day of pick-up, a 50% penalty charge will apply on the total rental amount.

What is the minimum age to rent a vehicle?

The minimum age to hire a vehicle with Aerodrive Car Rental is 21 years.

What is a Premium Location Fee (PLF)?

This fee only applies in Christchurch Airport as the branch operates in-terminal. This is a $46 (includes GST) charge on top of the rental fee.